The customer service practitioner level 2 apprenticeship provides an insight into the core responsibility of a customer service practitioner and how to provide a high quality customer service, delivered from the workplace, digitally, or through going out into the customer’s own location.
A Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. Their core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality
Their actions influence the customer experience and their satisfaction with your organisation. They demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
Customer Service Practitioners deal with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.