This online, Level 1 Customer Service course aims to boost your overall employability within the customer service sector, by equipping you with key skills, attitudes and knowledge that many employers look out for. Within this course you will cover the principles of customer service and how to deliver efficient and reliable customer service. You will learn about customer needs and expectations and equality and diversity in the workplace.. You will also cover skills such as receiving and transferring calls. This course is offered through distance, online learning. You will have access to materials and tutor support online. You will need access to the internet, laptop/computer, webcam and microphone. Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/apply for more information and to see if you're eligible.