This online, Level 2 Customer Service course will increase your overall employability within the customer service sector, by providing you with vital skills applicable to all customer-facing roles. You'll learn the principles of customer service and delivery within a customer facing environment. You will understand customers and employer organisations and how to develop working relationships with colleagues. The course also covers how to communicate with customers, develop customer relationships, resolve problems and deliver customer service to challenging customers. This course is offered through distance, online learning. You will have access to materials and tutor support online. You will need access to the internet and laptop/computer. Our courses are government funded and are free if you meet the eligibility criteria. Please visit www.thinkemployment.com/apply for more information and to see if you're eligible.