Community Clerical Officer

Stockport NHS Foundation Trust
£18,005 - £19,337 pro rata per annum
Job Type
Expiry Date

Community Clerical Officer


Band 2

Main area Community Admin
Grade Band 2
Contract Permanent: working hours between 08:00 - 20:00 over 7 days
Hours Part time - 31.75 hours per week (various hours available)
Job ref 362-A-21-3191236

Site Kingsgate House
Town Stockport
Salary £18,005 - £19,337 pro rata per annum
Salary period Yearly
Closing 25/06/2021 23:59


Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.


Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.


Our Values:

We Care

  • About each other
  • Our patients and their families
  • The communities we serve
  • The environment
  • We support them and deliver on their promises

We Respect

  • Each other
  • Our patients and their families
  • Our partners
  • We are kind and helpful, and we expect the same in return

We Listen to

  • Each other
  • Our patients and their families
  • Our partners
  • We act and learn from what we hear


Job overview

31.75 hours per week

The successful candidate may be expected to work from any Community Healthcare base where cover is required due to annual and other types of leave. You must be able to work flexible hours to meet the needs of the service.

Main duties of the job

Providing reception and administration support for all Community Services

Experience of a busy office environment and handling a high volume of telephone calls is essential. You must also be computer literate.





Working for our organisation

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.


If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.

Detailed job description and main responsibilities

Proving a high level of administration support to Community Services

Reception duties, dealing with patient queries either face to face or over the telephone.

General office duties

Working  hours are between  08.00 to 20.00 , 7 days per week

Person specification


Essential criteria

English & Maths Grade A- C, Level 2 or equivalent qualifications or experience

Desirable criteria

NVQ Level 2 in Business & Administration or Customer Service


Essential criteria

Experience working on a busy reception
Experience of handling large volume of telephone calls/ working in call centre environment
Customer Service
Experience of working in an office environment


Essential criteria

Excellent I.T skills
Excellent communication skills
Remain calm under pressure/cope with time sensitive workload


Essential criteria

Flexible to cope with the changing demands of the service
Ability to drive to various sites across Stockport

Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible. 

Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.

Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.