Contact Centre Agent

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Organisation
musicMagpie
Reference
CLI-21
Location
Stockport
Salary
From £17,500 plus benefits
Job Type
Expiry Date
01/11/2021 16:10:00

Customer Service Agent

Previous Contact Centre Customer Service experience would be an advantage

Role:
Due to expansion, we are looking to recruit 6 self - confident and resilient Customer Service Agents

Responsibilities:

Handling customer contacts through multiple channels with emphasis on digital channels focusing on Live Chat, Email and Social Media. There will be some phone customer contacts.

Performing within set target boundaries.

Use of local CRM to update order information accurately.

Liaising with Finance/Technical support team to resolve queries.

Managing Customer expectations to provide an excellent customer experience.

Providing general admin support to supervisors and manager.

Key Skills Required:

Customer Service experience working in a sales/retention/debt recovery environment
Experience within an FCA regulated environment and knowledge of Treating Customers Fairly.

About You:

Effective time management and attendance

Microsoft Office skills – notably Outlook and understanding of Excel

High attention to detail – excellent spelling and use of grammar

Experience with Live Chat and Social Media

Excellent written and verbal communication skills

Patient with good sense of humour

Effective team player

Flexible in approach and with working hours/shifts

Additional Information:

· You will be required to work on a rotating shift pattern.

· You will work 9.00 am to 5.00 pm or 12 noon to 8.00 pm

· Your shift pattern will include weekend working, although you would only ever work a total of 5 days in one week.

Benefits:

· Staff discount

· 28 days holiday

· Free parking on site

· State of the art facilities

Your first 2 weeks of employment will be Monday to Friday 9am - 5pm, whilst undergoing training at our Head Office in Stockport.

Culture:
Rewarding, down to earth, collaborative, inclusive and supportive.
Our values are: We care. We make a difference. We’re better together. We innovate and because of our amazing culture – we thrive.

About Us:
Entertainment Magpie (musicMagpie (UK) & Decluttr (US)) is an international tech business at the forefront of the global recommerce revolution, allowing customers to make the choice to both buy & sell from a service that is ‘Smart for You and Smart for the Planet’. 

The company is the number 1 phone recycler in the UK and growing in the US every day! Winning the What Mobile Awards 4 years in a row, as well as Tech Radar’s Mobile Choice Awards for the last 2 years. In addition to this, the company also surpassed 150,000 reviews on Trustpilot. The first company in the world to surpass ten million eBay feedback (8M UK, 2M US) as well as being the biggest third-party seller in the world on Amazon, exporting to buyers in 140 countries around the world. Alongside this, we also specialise in media, books and games consoles!

Application Questions

1.  Are you able to commit to working to a shift pattern - including weekends and evenings
2.  Do you have experience within an FCA regulated environment
3.  Do you have Customer Service experience working in a sales/retention/debt recovery environment
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