Customer Experience Agent

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Organisation
LSH Auto Mercedes Benz
Reference
VAC-352655
Location
Stockport
Salary
£19,697
Job Type
Expiry Date
30/11/2021

We have an amazing opportunity for a Customer Experience Agent to join the CXC department at our flagship dealership in Stockport.

This is a great opportunity working 40 hours per week with a salary of £19,697

 

You will be:

Working as part of a team; responsible for answering all inbound telephone calls covering all departments and enquiry types.
Ensuring calls are directed to the relevant teams, departments or colleagues in a timely and accurately manner.
Maintaining the professional image and reputation of the company in all contact with customers and internal colleagues.
Maintaining customer satisfaction at the highest level by providing a high quality and pro-active service.
Supporting Team Leaders with various tasks when necessary.
Representing the business and maintaining the group’s mission and vision.

You will have:

Excellent communication, interpersonal and customer service skills, with the confidence to liaise at all levels.
Ability to deal with busy inbound calls and live chats.
Great organisational and time management skills.
Good IT skills

Benefits

Team Commission
Staff Car Scheme
Pension
Perks at works
Cycle to work

The Company

LSH Auto is proud to be part of a respected and world-renowned premium car dealership that dates back over 45 years. LSH International operates over 143 Mercedes-Benz dealerships in markets across the globe in diverse countries such as China, Australia, South Korea, Taiwan, Vietnam, Cambodia and most recently in Germany and the United Kingdom.

Our UK dealerships of high-end automobiles operates under our corporate business LSH Auto UK Limited and is made up of immaculate dealerships located across Birmingham and Manchester. Dealership sites include Birmingham Central, Erdington, Macclesfield, Solihull, Stockport, Manchester Central, Tamworth and Whitefield.

Our state-of-the-art Stockport site, purpose built, three storey facility launched in August 2019 and has become LSH Auto UK’s Mercedes-Benz hub for the North West, attracting an unprecedented number of new customers and sales leads in its first year.

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