Customer Operations Administrator Apprentice

Organisation
Damar Training
Reference
VAC-59950
Location
Manchester
Salary
£192.50 per week
Expiry Date
10/05/2021

Vacancy details for Customer Operations Administrator Apprentice

To provide administrative support to the Customer Relations team as well as carry out general office duties

 

Description

Customer Relations Duties:

  • Ensure phone calls are answered promptly and courteously
  • Process orders through the in-house system
  • Deal with customer queries through to completion
  • Liaise with other departments as necessary to get any aspect of the role completed successfully
  • Basic Credit Control assistance such as processing daily payments
  • Deal with general accounts queries from customers via email or phone
  • To produce basic accounts reports

 

General Office Duties:

  • Front of house duties – greeting visitors
  • Assist with the daily post – inbound and outbound
  • Maintain accurate office systems, including filing

 

David Luke - Employer

The Parently Group is a progressive, dynamic and growing company, currently consisting of 2 established brands and a third Juco, recently launched - all with sustainability at their core. David Luke Schoolwear is the most established brand with over 30 years in the marketplace, particularly within the B2B national and international school uniform market, supplying retailers, such as John Lewis, and schools, such as Eton & Harrow, along with a growing number of overseas retailers. David Luke China being the fastest growing internationally. Grass & Air children’s outdoor clothing is the latest addition to the brand family, launched just over a year ago. Juco our third childrenswear leisure brand is also just starting out as a B2C e-commerce brand. The culture, capacity and desire for continued growth enables new products and new business opportunities to be continually explored. Sustainability, quality of product, service delivery and employee well-being and engagement are of paramount importance at The Parently Group and anyone who works with us or works for us, experiences benefits from the ethical and overall positive approach to the way we do business.

 

Person Requirements

  • 5 x GCSEs at A*-C/ 9-4 including maths and English (or equivalent)
  • Ability to work to deadlines
  • Good level of computer literacy – Word and Excel
  • Strong admin and organisational skills
  • Attention to detail
  • Ability to follow instructions successfully through to completion
  • Experience of dealing with customers on the phone or face to face
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Capable of working under own initiative
  • Punctual
  • Reliable
  • Friendly
  • Enthusiastic and keen to learn

 

The Customer Operations team is always evolving to meet the needs of our customers and the wider macro-economic environment. With our growing B2C brands, it is an area for further investment in our team and their development which is likely to open up new opportunities.

 

Training Provided:

Customer Service Practitioner Level 2

Functional Skills in maths, English and ICT (If required)

 

For more information about this vacancy please contact Damar Training 0161 480 8171 (Ref ID:127914)