Customer Service Advisor

Organisation
Adecco
Reference
VAC-245
Location
Stockport
Salary
Hourly Pay
Job Type
Expiry Date
14/01/2021

Customer Service Advisor

  • Location
     Stockport, Manchester
  • Category
     Office and Secretarial - Administrator
  • Job type 
    Temporary contract
  • Industry
     Office and Secretarial
  • External Reference 
    JN-122020-158489

Customer Service

Stockport/Home Office

Temporary 3 months on going

Working Hours Rotation Shift: Mon-Fri between 8am-10pm 37 hours per week Overtime available

Adecco has a big intake to join our client based in Stockport working as a Dispatch and Planner, being point of contact between the customers and engineers. Training will be provided from 2 - 4 weeks on site.

Duties

    • Planning and forecasting activities in a high quality and consistent manor
    • Working with local area teams, both field and office based to ensure the planning applications are used efficiently
    • Using the in-house CRM system for planning and dispatch tasks, ensuring that engineers have a full diary and busy work load
    • Following guidelines to investigate, resolve and process a high volume of customer enquiries
    • Appointment planning - Scheduling engineers for appointments in relation to heating + boilers
    • Providing updates and ETAs' for customers
    • Delivering updates to drivers and keeping them informed of any route changes
    • Handling in-day queries, ensuring Engineers have enough work and that journeys are planned effectively
    • Liaising with other teams when necessary
Requirements:
    • Previous Customer Service experience
    • Good computer skills
    • Ability to work independently - working from home

TO APPLY - Please apply with a up to date CV. Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer

If you wish to register with us for future opportunities in your area, then please follow the link below. https://connect.adecco.co.uk/s/login/?startURL=/CandidateRegistration