Customer Service Apprentice

Organisation
Damar Training
Reference
VAC-205258
Location
Hyde
Salary
£179.25 per week
Expiry Date
06/08/2021

Duties will include;

  • From induction throughout the period of the Apprenticeship to adhere to all legislation and regulation that is relevant to the individual and IVS.
  • To understand the correct manner to be always adopted when answering inbound and making outbound telephone calls.
  • To understand and learn how to deal seamlessly with motor claim repair enquiries and associated issues received from IVS work providers.
  • To deploy vehicle repairs to a repairer who are part of the IVS Repair Network
  • To ring repairers to progress check all deployed repairs and escalate any examples of noncompliance in accordance with agreed processes.
  • To report any new claims (where appropriate) to the claimant’s insurers.
  • To be able to deal with or delegate all other enquiries received by IVS.
  • To participate and embrace the additional training and development that will be carried out by Damar Training and IVs Ltd.

 

Qualifications Required

  • Ideally GCSEs in English & Maths.

 

Skills Required

  • Organised and technically sound with experience of Microsoft and perhaps familiar in the use of a hosted internet based telephone system.
  • A good listener who is determined to succeed by adopting a positive attitude.
  • Finally, in view of the nature of the role a good all round team player will be essential.

 

Future Prospects

  • We are a small business and as such we are all dependent on each other. We are looking for someone who is looking for a career not just a

     

    Training Provided

    • Customer Service Practitioner Level 2 Apprenticeship
    • Functional Skills Level 1 in English and Maths (if required)