Customer Service Apprentice

Organisation
Damar Training
Reference
VAC-59479
Location
Manchester
Salary
£187.50 per week
Expiry Date
10/05/2021

Vacancy details for Customer Service Apprentice

ITD Global are looking to recruit a friendly and proactive person to join our ambitious and hardworking team. This individual will be prepared to work effectively to provide quality support to our team.

 

Description

Main Duties:

  • Dealing with queries by phone and email
  • Using our customer support platform to log queries
  • Taking care of day to day issues with customers
  • Filing and processing claims
  • Passing collection issues to operations department
  • Escalating issues where necessary to relevant department
  • Keeping tabs on Key customers
  • Taking ownership of an issue until resolution
  • Reporting to head of CS if something needs escalating
  • Managing and maintaining small to medium size customer base
  • Liaising with the couriers and suppliers on behalf on your customers behalf
  • Booking, quoting and monitoring import, export and third country shipments
     

Interdelta Limited - Employer

ITD Global specialise in courier distribution worldwide. Working alongside all the major couriers and airlines, we have the ability to offer more competitive rates across all industries due to our buying power and spend. Our customers continue receive the couriers' branded network and services, whilst we focus on the better pricing and personal service. With offices in China, India, USA, Germany & UK (Head Office), we pride ourselves in attention to detail, customer relations and to ensure one’s samples and urgent consignments are handled swiftly around the globe.

 

Person Requirements
  • The successful candidate must have achieved 5 x GCSEs at grades 4/C or above (or equivalent) including Maths and English
  • A desire to work and contribute in a team-based environment
  • Excellent communication, presentation and customer service skills
  • Extensive knowledge of Microsoft office, excel, word and web-based systems
  • Self-motivated, possessing excellent negotiation and interpersonal skills

 

Training Provided

Customer Service Practitioner which includes:

Level 2 Functional Skills in maths, English and ICT (if required)

 

Working week: Monday to Friday from 9:00am to 5:00pm with a 30 minute break for lunch Weekly wage: £187.50 - £262.50 (dependent upon experience)

For more information about this vacancy please contact Damar Training 0161 480 8171 (Ref ID:127771)