Customer Service Apprentice

Organisation
360 Apprenticeships
Reference
VAC-90534
Location
Moston
Salary
£187.50 per week
Expiry Date
28/05/2021

Vacancy details for Customer Service Apprenticeship

Specialising in direct marketing for businesses including customer relations and outbound sales, our client is looking for a Customer Service Apprentice to join the team.

 

Description

For over 10 years our client is consistently developing, and working alongside some of the most well-known blue-chip companies. This role is perfect for anyone who wants to build experience in an office environment. Duties and Responsibilities For this Customer Service Apprentice, you will be asked to:

  • Perform call monitoring to review against a set framework.
  • Answer phone calls and transfer to the appropriate team when necessary
  • Answer any customer queries
  • Conduct feedback sessions with a view to updating individuals on their status.
  • Compile and track performance at team and individual level
  • Help with general admin duties when needed
  • Provide trends and actionable data to management.
  • Analyses internal and external quality reports for management staff review.
  • Participate in design of call monitoring formats and quality standards.

 

Person Requirements

  • GCSE Maths and English A* - C (9 - 4) are required for this position
  • Experience in a customer service or quality review and feedback roles will be advantageous
  • Excellent communication skills - verbal and written
  • Professional telephone manner
  • Can see issues and have the confidence to either fix or pass on to the appropriate person(s)
  • IT literate - Microsoft Office and can pick up on how to use systems easily
  • Organisation and time management
  • High level of accuracy
  • Confident on the phone
  • Personable, friendly and optimistic
  • A great team player
  • Able to work well independently
  • Always coming to work with a 'can do' attitude

 

The right apprentice will work towards a highly recognised level 3 qualification. After completion the Customer Service Apprenticeship, a full-time position may be offered.

 

For more information about this vacancy please contact 360 Apprenticeships 0161 464 4805 (Ref ID:127484)