Customer Service Apprentice

Organisation
Damar Training
Reference
VAC-91546
Location
Denton
Salary
£135 per week
Expiry Date
31/05/2021

Vacancy details for Customer Service Apprentice

We are looking for an apprentice to assist in the management of the apprenticeship team office, and provide a consistently high standard of professional support in order to ensure that the team is able to operate in an efficient manner and maximise use of time.

Description

To assist in managing team member diaries including organisation of meeting venues, facilitating travel arrangements and liaising with internal and external participants.
To ensure all information and papers relating to meetings are provided prior to meetings in a well ordered and properly presented manner.
To provide administrative support to the Apprenticeship team, including: compiling information, answer any phone calls and handle the capturing of all messages, ensure that all enquiries and correspondence are dealt with promptly and effectively, utilise a variety of software packages to produce correspondence/documents, maintain spreadsheets and databases, manage filing systems (both electronic and paper) as directed, ensure the efficient management of information, including making certain that electronic and paper records systems are well maintained, work in close collaboration with other departments with regard to general office matters and ensuring continuity of support, liaise with other departments including IT and accounts, resolving issues as and when needed.
To be proactive in working towards and beyond the expectations of all stakeholders.
To maintain information securely and in strict confidence.
Work within the provisions of the Data Protection Act, observing strict confidentiality in relation to all aspects of work undertaken.
Respond sensitively and professionally in supporting and maintaining good relationships with colleagues and all stakeholders.
Any other reasonable duties commensurate with the post.

 

Other Job-related Duties

To undertake other duties consistent with the scope of the post and within the competence of the post holder as required and directed by the Directors.
All employees are obligated to manage effective personal development as part of the company’s commitment to quality, staff training and development – this involves active commitment to and participation in the appraisal process, during which individual employee developmental needs will be highlighted.
Each individual must ensure that they meet their statutory responsibilities with regard to safeguarding, health and safety, equality and diversity in the workplace and other relevant employment legislation. All employees are obliged to adhere to the company code of professional conduct, which is produced in the Employee Handbook.
Act as ambassador for JC Training and Development and behave in a manner that upholds the values and ethos of the organisation.


The role holder will use their excellent communication skills, to portray a positive first impression, filter communications and deal with all enquiries in an appropriate manner.

JC Training & Development Ltd - Employer

Just Childcare is a family run group that was set up to give families in the North West access to exceptional nurseries they could trust. Since then, we’ve grown from just 7 nurseries in Lancashire and Derbyshire, to around 70 settings spread across the UK, including Yorkshire and Bristol.

 

Person Requirements

  • Willingness to undertake qualifications and training
  • 3 GCSEs at Grade C or above (one of which must be English)
  • Excellent interpersonal and communication skills, both written and oral.
  • Good organisational skill
  • Computer literate
  • Ability to work on own initiative
  • Reliable, trustworthy and discreet
  • Enthusiastic and positive outlook
  • Accuracy and attention to detail
  • Ability to work as an effective member of the team
  • Ability to use own initiative
  • Ability to respond positively and constructively to changes in work requirements
  • Understanding of importance of working in a confidential setting
  • Flexible attitude

 

There would be the opportunity to discuss the possibility of a permanent, substantive role upon successful completion of the apprenticeship, if appropriate for both the apprentice and employer. Training provided includes:

Customer Service Practitioner Level 2 Standard
Functional Skills Maths Level 2 (if required)
Functional Skills English Level 2 (if required)

 

For more information about this vacancy please contact Damar Training 0161 480 8171 (Ref ID:130507)