Customer Support Assistant

Guinness Partnership
Job Type
Expiry Date

Customer Support Assistant - 5415

Salary: £21,047
Location: Oldham - Bower House
Department: Customer Services
Division: Customer Support
Vacancy Type: Fixed Term
Closing Date: 12 January 2021
Recruitment Advisor: Debbie Hoult 0161 2197491

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

About the role

We have an exciting temporary opportunity for a Customer Support Assistant to join our team in Oldham on a 9 months fixed term contract basis. The Customer Support Service helps our customers by:

Working with them to improve their finances and ability to pay for their home
Managing our Hardship Fund to support customers who are in crisis
Liaising with external support providers to ensure they have the right support package in place

This is a very busy, fast paced role. This post supports our 20 Customer Support Officers by:

  • Managing our referral process from across the Partnership using a CRM system
  • Applying for external grants
  • Managing our hardship fund, ordering emergency food shops, ordering white goods etc
  • Carrying out satisfaction surveys
  • Working with customers over the phone
  • General admin tasks
  • Dealing with invoices and payments

We are looking for someone who is:

  • Warm and friendly
  • None-judgemental and empathetic
  • Has excellent organisational and administration skills
  • Can work in an intense, busy service
  • Can build positive working relationships within our team and across the business
  • Has good communication skills, both oral and written
  • Can work through problems and resolve them

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.


Customer Support Assistant.pdf (30.64 KB)