HOMEBASE-Multi Channel Service Support (KICKSTART)

National Minimum Wage
Job Type
Expiry Date

~~Maintaining accurate, secure, and safe C&C stock management routines to provide our customers with a simple and easy collection service. • Always look for opportunities to drive sales and customer delight on C&C, by recommending ‘Perfect Partners’. • Taking personal responsibility to protect the safety of customers, the team, and Homebase by acting and working in a safe way at all time. • Demonstrating a personal commitment to delivering great service by following the “Be Friendly & Be Helpful” principles

~~Answering all customer telephone calls and assisting with all enquiries. • Support in reviewing, picking, and processing of all Click & Collect orders within 1 hour of them being placed online. • Identification of any order related issues that may cause a customer concern. • Track all customer orders from point of order in store, through to delivery. • Contacting customers via the phone if any issues occur, such as item availability, and always look for alternative solutions to satisfy the customer’s order

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