IT First Line Support Apprenticeship

360 Apprenticeships
£185.00 per week
Expiry Date

Duties and Responsibilities:

  • Provide technical support; answering support queries from clients via multiple channels including phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries
  • Be proactive when dealing with clients issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and in detail
  • Improve the knowledge of clients of the use of Connex systems by providing training and advice
  • Transfer more complex issues to Second Line Support when needed


Qualifications Required

A Minimum of 5 GSCEs Grade A - C (9 - 4) including English and Maths are required. A - Levels A - C would be beneficial


Skills Required

  • Excellent communication skills - verbal and written
  • Basic understanding of PC hardware and headset set-up and configuration
  • Basic understanding of networking, ip addressing and vpns
  • Have a technological mindset
  • Great time management and organisation
  • Customer service skills will be advantageous
  • Knowledge of computer hardware and software would be beneficial


Future Prospects

The right candidate will work towards a Level 3 Apprenticeship qualification. After completion of the IT Infrastructure Apprenticeship, a full time position may be offered.


Training Provided

Our Microsoft partnered training provider, delivers a high quality of training through Skype calls and one-to-one sessions within the workplace.