IT Support Apprenticeship

Organisation
360 Apprenticeships
Reference
VAC-163204
Location
Sale
Salary
£153.55 per week
Expiry Date
31/08/2020

Duties and Responsibilities

For this IT Support Apprenticeship, you duties will include:

  • To assist our experienced IT technicians in the day-to-day running of our own computer systems
  • To provide 1st and 2nd line technical support to Antar’s customers adhering to set
  • SLA’s, recording all reported problems and resolutions using our Help Desk system
  • To install, configure and maintain computer hardware
  • Software installation, maintenance and upgrades
  • Working alone with minimum supervision
  • Maintaining customer and internal documentation
  • Keeping abreast of latest technological developments in both hardware and software
  • Installation, configuration and support of telephony systems

You will also help in a number of duties that will also include:

  • To participate in training and other learning activities and performance development as required
  • To attend and participate actively in meetings as required
  • Undertake such other duties as reasonably correspond with the general character of the post and are commensurate with its level of responsibility
  • Updating social media platforms as and when required

 

Qualifications Required

A Minimum of 5 GSCEs Grade A - C (9 - 4) including English and Maths are required.

A - Levels A - C would be beneficial.

 

Skills Required

  • Knowledge of software systems including C/C++, LabView and Java.
  • Willingness to learn new skills
  • Excellent organisational and communication skills
  • Great troubleshooting skills

 

Future Prospects

The right apprentice will be working towards a highly recognised level 3 qualification. After completion of the IT Support Apprenticeship, a full time position may be offered.

 

Training Provided

Our training provider is one of the leading IT Apprenticeship training providers in the North West. A tutor will come to the workplace and work with you on a one - to - one basis, and help you towards completing you Level 3 advanced IT Support qualification.