IT Technician - Third Line

Creative Support
Up to £28,387pa based on experience
Job Type
Expiry Date

IT Technician - Third Line

Job Reference: 37598
Posted: Tuesday 9th February 2021
Closing Date: Monday 1st March 2021
Up to £28,387pa based on experience
Stockport, Greater Manchester

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care and support needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support.

We are looking to appoint a dynamic and “can do” 3rd level ICT Technician to be part of our successful ICT team, which is responsible for the provision of technical support services for Creative Supports ICT systems. As a Senior Technician, you will already have solid knowledge of end user devices and good knowledge of networking, VMware, Citrix and Windows Servers.

The 3rd level IT Support Technician role within Creative Support is wide and varied, taking in IT systems management, monitoring and support across the entire business.  As expected with a role of this nature, the successful candidate will be expected to play a vital role in ensuring that IT systems remain operational whilst providing day to day support, planning, management, evaluation and installation for all mainstream elements of Creative Supports ICT infrastructure

The ideal candidate will have experience of working in the care sector and be able to demonstrate a strong and in depth technical understanding of ICT systems as well as have a high level of customer focus. You would be responsible for providing first, second and third line technical support to end users and infrastructure support to the business. The successful candidate will enjoy contributing to an excellent working environment for staff, and the wider business community.
The successful candidate will be expected to take the leading role in a wide range of activities – including:
-Engaging with the wider business, particularly in relation to ICT projects, to ensure the ICT service helps to achieve Creative supports wider objectives
-Providing proactive, efficient and timely systems administration
-Managing the installation of hardware and software systems across the organisation
-Liaising with existing suppliers to ensure support services meet the business’s requirements
-Managing individual projects in the annual ICT plan and contributing to the implementation of the organisations ICT strategy.

Colleague expectations
-Demonstrates a great positive attitude
-Shows consistent integrity, trust and fairness and embraces equality and diversity
-Delivers time after time
-Makes a difference every day
-Uses good judgement and initiative to find solutions
-Committed to learning and being the best through continual learning and development

Following an initial induction period to the company the role will be based in our friendly IT team operating from our Head Office in Stockport. Willingness to travel and work flexibly dependent on priorities and deadlines is essential.

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS