Medical Receptionist Apprenticeship

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Damar Training
£159.10 per week
Expiry Date

This is a very varied office role. It includes telephone communication (both incoming and outgoing calls from patients or other healthcare professionals), working on the reception desk dealing with patients face-to-face, and various other duties as listed below. Full training will be provided, but it is essential that you are confident dealing with members of the public both face-to-face and over the phone.

Working within this busy Doctors Practice, duties will include:

  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments is, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Taking the post at the end of the shift.
  • Taking messages and passing on information
  • Filing, retrieving and photocopying medical records
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Computer data entry/data allocation and collation: processing and recording information.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Clearing and re- stock consulting rooms as requested.
  • Registering patients onto the computer system
  • Deducting patients off the computer system and retrieve it medical records to send back to the Health Authorities
  • Summarising medical records using the correct read codes
  • Providing clerical assistance to practice and Trust staff as required
  • Ordering and re-ordering stationary
  • Dealing with clinical waste
  • Assisting with keeping the kitchen area clean and tidy
  • Scanning letters onto the clinical system
  • Typing letters and sending referrals through ERs
  • Supporting the nursing team in Quality outcomes Framework


Qualifications Required

  • Good standard of general education, GCSE’s A – C in Maths and English or equivalent


Skills Required

  • Excellent Communication Skills (Written and Oral)
  • Confident communicating with members of the public
  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Good attention to detail (vital skill), Good understanding of the importance of confidentiality


Future Prospects

This role is for a 15 months fixed term contract. After satisfactory completion of the apprenticeship the employer will discuss the opportunity of a permanent contract.


Training Provided

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills English Level 2
  • Functional Skills Maths Level 2

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