Monitoring and Response Officers (Telecare and CCTV) x3

Stockport Homes Group
Job Type
Expiry Date

The Vacancy

Full time, Temporary and Permanent positions available 


Closing Date: 30th June 2021

Interview Dates: 1st July 2021


Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.

We’re looking for Monitoring and Response Officers to enable customers to live independently in their own home and help them to feel safe and secure, knowing help is at hand if needed.

The Carecall Concierge Team provide 24/7 support to both Stockport Homes Customers as well as a range of Private Clients. The Service provides excellent Telecare Services to a range of customers, with packages varying from monitoring only to a full Warden response. We also provide 24/7 CCTV and Door Entry Monitoring at 28 High Rise Blocks across Stockport. The team also supports our Neighbourhood Teams with tackling Anti-Social Behaviour and we work proactively to keep tenants safe and secure. 

The role of a Carecall Concierge Officer is very varied, with different elements such as; 

- Call Handling 

- CCTV Monitoring 

- Assisting in the detection and prevention of AntiSocial Behaviour and Criminal Activity 

- Dealing with Out of Hours Repairs 

- Providing a Dynamic falls service to provide to our customers 

- Carrying out basic repairs to telecare systems 

- Promoting Telecare and the range of benefits it provides our customers with. 

- Installing Telecare and a range of equipment as and when required


We’re looking for those who can communicate effectively using a variety of different communication methods and techniques to deliver clear messages. Working positively and enthusiastically in sometimes challenging circumstances, you’ll be willing to undertake a variety of training to safely carry out the role and deal with different types of workloads and problems, working independently and making decisions confidently with minimal need to escalate. 

Due to the nature of the role you must hold a full UK driving licence and be flexible to the needs of the service, supporting our role as 24/7/365 Service Provider. The role is shift work which involves working a shift pattern with a combination of early, late and night shifts.

About Us

Foundations was set up as a charitable arm of The Stockport Homes Group and they are now looking to recruit a Housing Support Officer to join them to support the effective operation of the Move-On homelessness rehousing project.

In 2020, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper.

We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.