On Call Advisor
Job Reference: 43426
Posted: Monday 7th June 2021
Closing Date: Friday 25th June 2021
Up to £10.60 per hour
Stockport, Greater London
Are you calm, a good listener and supportive in your approach? Are you a clear decision maker and able to provide excellent customer care? We are looking for an On Call Advisor to join our experienced and highly professional Out of Hours duty team.
The Out of Hours Duty Team based at our Head Office in Stockport Town Centre provides telephone advice and support to staff and services users across the agency. You must be available to work on a rota system for night duties 8pm – 8am across a seven night period. This post holder will undertake two shifts a week totalling 24 hours per week on a permanent basis and more shifts are available. The rota is set well in advance to facilitate people as far as possible.
This role provides an excellent opportunity for a candidate to develop a range of skills in relation to a wide variety of social care services within Creative Support. The successful post holder will be good with telephone advice and competent in information systems to ensure logs of calls are taken. You will be an excellent team player and have proven interpersonal and listening skills.
You will work alongside the Senior Advisor to provide effective administration support. You will receive and log calls whilst supporting callers with general issues and providing an excellent standard of customer care. You will have worked in health and social care and have a good understanding of effective service delivery.
As a Creative Support employee, you are entitled to a number of benefits such as:
• Excellent training and development opportunities
• Free life assurance
• Pension with company contribution
• Highly serviced employee advice line
• A range of employee discounts
In order to apply, please read the job description and then complete the online application form using the links above.
You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to firstname.lastname@example.org to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS