The Vacancy
About our Team Manager role
You will be responsible for a team of 12-14 telemarketing agents, their responsibility as a Telemarketing Executive consists of generating leads for a healthcare consultant to quote them for a private medical insurance policy.
Your role will consist of managing the day to day performance of your team ensuring that they deliver their daily targets whilst hitting all their relevant KPIs to the highest quality and delivering the best results. You will coach team members on a daily basis to ensure that personal development plans are met and that individuals' career development objectives are realized as well as being responsible for all of the management cycle surrounding your team, including absence management, disciplinaries, one-to-one appraisals etc.
To become our Team Manager, you will have the below skills and experience:
2 years management experience in a similar or transferable role
2 years sales experience with a proven track record of sales quota being consistently met – preferably in a phone sales environment
Experience or knowledge of the financial insurance sector
Strong communication skills and the desire to build high performing sales teams
Ability to coach competitive selling skills, together with the right behaviours, in a confident way
Proven experience of building strong relationships within your team and colleagues
Ability to adapt your style to get the best performance out of your team members
Experience using a robust performance management structure with proven results within a sales team
Driven and proactive approach to building a successful sales team whilst instilling an energetic and tenacious environment
Excel at facilitating change and driving continuous improvement
Have strong resilience to ensure standards are high, a positive attitude is maintained and results are delivered
Organised, forward-thinking and good at making decisions for the good of the business
Working for?Vitality?as an experienced? Team Manager, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.
About Us
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.
If you have any questions, please contact: recruitment@vitality.co.uk
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