Operations Executive

Express Solicitors
£23 - £26 dependent on experience
Job Type
Expiry Date

Operations Executive

Express Solicitors are a top 200 Law firm that specialises in personal injury. We cover every area of personal injury including public liability, occupier’s liability, road traffic accidents, employer’s liability, industrial disease, serious injuries and clinical negligence matters. At Express, we pride ourselves in the work we do helping injured people.

We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel and one of our Partners is a member of the Law Society Specialist Clinical Negligence Panel.


Express Solicitors is currently looking to appoint an Operations Executive reporting directly into the Head of Department.  Any experience working with business reporting and Proclaim case management system will be a distinct advantage.

The role’s focus will be to provide support to the business with collation, interrogation and analysis of data with a view to implementing any improvements to systems, processes and training and/or provide insight to senior stakeholders for decision making.

Job description

Assisting the Operations Partner in the day to day and long-term function of the Operations department.
Design, execution and analysis of reports and raw data from various systems.
Working across business teams to review efficiency of processes and procedures.
Assist with problem solution through analysis of problem and process/system improvement recommendations.
Provide advice and guidance on the Management Information metrics relevant to each work area and how these can be used by individuals and supervisors to their best advantage.
Presentation of management information.
Assisting with reports on compliance, efficiencies & policy performance.
Assistance with regulatory processes e.g. SRA renewal, management of insurances, maintenance of risk registers and other quality control documentation/processes, data protection and GDPR data impact assessments, data auditing, data mapping.
Co-ordination of centralised processes for ancillary services and liaison with external providers.
Working with IT, Development Team, internal quality control department and training department to co-ordinate process/system changes.
Various ad hoc duties commensurate with the role.

Essential criteria

Strong working knowledge of Microsoft Excel.
Experience of operating within a professional services environment.
Understanding of quality and performance metrics
Highly motivated, proactive self-starter with excellent judgement and professional maturity
Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgement and make decisions based on clear understanding of the regulations but also the tactics and commercial element
Strong research and analytical ability
Ability to build trusted relationships with the key stakeholders within the business at all levels

Desirable criteria

Experience within the legal sector.
Advanced knowledge of Excel and other data query languages e.g. SQL.
Experience of working with large datasets from various sources.
Experience in quality control and compliance procedures.

Salary, Hours & Benefits

Salary is £23K- £26K dependent on experience.
Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday.
20 days holiday, rising 1 day per year to a max of 23 days, plus bank/public hols. In addition, the office is closed between Christmas and New Year and you are not required to use your holiday entitlement for this period
3 holiday buy backs per year after 1 year of service
Private medical insurance available after 2 years’ service
Death in Service – 2 x salary based on annual salary only – eligibility commences when you join the company
Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue
Employee Assistance Programme which offers 24-hour helpline, Legal info and CBT – available immediately
Free fruit delivered twice a week

Recruitment Process

To apply, send a CV and covering letter to recruitment@expresssolicitors.co.uk or visit or careers page on www.expresssolicitors.co.uk/careers

Interviews will be conducted by MS Teams or Telephone and will include scenario-based questioning.

By applying for this vacancy, you are giving us consent for to process your data in line with our Privacy Policy, full details of which can be found on our company website https://www.expresssolicitors.co.uk/staff

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