Technical Customer Service Advisor

Technical Customer Service Advisor 

Home-Based

Full-time, Permanent

SP0007

Are you an expert problem solver with excellent customer service skills? 

We're recruiting for 20 Technical Customer Services Advisors to join our growing team working from home on a full-time, permanent basis.

What the job involves

You'll be provided with full training and all IT equipment. On a day-to-day basis you'll be involved with helping customers with QuickBooks software and providing technical support, including:

• assisting customers with software issues covering hardware, software and networking
• researching and finding solutions to problems and queries
• meeting KPIs relating to service levels and customer care
• listening to customer needs and concerns, showing empathy and building relationships
• completing accurate reports and updating accound records

Who we're looking for

We'd love to hear from you if you have:

• Excellent communication skills
• Good level of IT competency and technical awareness
• Ability to solve problems and find solutions
• A minimum of 6 months' customer service experience*

* You don't have to have worked in a call centre or telephone sales role before. We'd also like to hear from you if you have face-to-face customer service experience, such as from a retail or hospitality role.

What's on offer

This is a permanent, full-time role working 37.5 hours per week between 8am - 8pm Monday to Friday on a rotational shift pattern.

You'll receive:

• Full training
• All IT equipment
• Competitive rates of pay: £8.20 per hour for under 25s, £8.72 per hour for over 25s

To Apply

Please complete the application form below and attach a copy of your CV.

Don't forget to check out our other jobs here