Telephone Assessor

Telephone Assessor

Emergency Telephone Triage Assessor/ Digital Triage Assessor


Remote working from home with occasional visits to the office at either Oldham or Stockport.

Travel across Stockport, Oldham, Rochdale & Trafford may also be required occasionally.


£16,956 (pro rata)


Full and part time positions available

Reporting to

Team Leaders

The Citizens Advice services across Stockport, Oldham, Rochdale and Trafford are leading providers of advice and information, supporting tens of thousands of clients every year and we are now looking to recruit ambitious individuals to join our growing team.

Working on our telephone AdviceLine service and/or other digital channels you will provide an Emergency Triage service to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face.

With a demand of over 50,000 calls per year, the AdviceLine service is the most popular access channel for clients to access information, advice and guidance.

The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything they do.  

You will have the ability to control a telephone interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Closing date

16th July 2020 – 9 am

Online assessment

Provisional date set for Thursday 23rd July 2020.

Face to face Interviews

Provisional date set for Thursday 30th July 2020

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