Waiting List Officer
NHS AfC: Band 3
Main area Cardiology
Grade NHS AfC: Band 3
Contract Fixed term: 12 months
Hours Part time - 35 hours per week
Job ref 362-A-20-3037280
Site Stepping Hill Hospital
Salary £21,892 - £24,157 per annum pro-rata
Salary period Yearly
Closing 07/05/2021 23:59
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
We Listen to
To provide comprehensive, efficient administrative support to the ECG department as directed by the Business Managers and Lead Physiologists within agreed timescales.
Main duties of the job
The post holder will be accountable for the day to day managing of the ECG diagnostic waiting lists and ensuring patients are booked in chronological order and to ensure we meet the trust targets this involves prioritising and organising the day to day workload while maintaining confidentiality of information throughout the full range of duties involved. The post holder will embrace the core values of Stockport NHS Foundation Trust.
Working for our organisation
Stockport NHS Foundation Trust provides hospital services for children and adults across Stockport and the High Peak, as well as community health services for Stockport, Tameside and Glossop. Stepping Hill Hospital treats over 500,000 patients per year and community health services are run across 24 sites in Stockport and 17 sites in Tameside and Glossop.
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself.
Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focussed workforce.
We are constantly improving how we work with staff and this is reflected in the awards we have been awarded, which can be viewed on our website.
Detailed job description and main responsibilities
Provide full administrative support to the ECG department/Medicine Business Group.
Access to highly confidential and sensitive information via various platforms, such as PAS, Prism and Patient Centre.
To be responsible for the day to day managing and bookings of the ECG diagnostic waiting lists along with reception and telephone duties.
Use initiative in reviewing emails and incoming mail and take action where appropriate. Identify where actions need to be prioritised by the requesting consultants, Physiologists and Business Managers.
Complete a variety of administration duties i.e. photocopying, shredding, laminating and managing various mail boxes.
Answering the telephone – internal/external, taking messages and action where appropriate.
Retrieve and safely secure patient’s records for investigation and reviews.
Maintenance and inputting data onto electronic databases – Prism & PAS
To work with nursing and management teams to identify any capacity issues.
To support audit functions and data collection.
To undertake any other duties which are deemed appropriate to the grade when requested by manager.
Handle confidential and sensitive information appropriately (support will be provided as necessary) and liaise with the relevant member of staff that it may need cascading to as a matter of urgency.
To access a number of NHS databases / IT systems to secure accurate information regarding the patients for accurate dissemination.
Prioritising a busy workload.
If successful, this vacancy will require an standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary. In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
education and qualifications
Education and qualification
Education and qualifications
waiting list knowledge
admin or secretarial knowledge
good communication skills
Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.
Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.